1. Rebuild site to better serve mobile devices.
The site should “respond” to the user’s screen size, and adjust automatically so that all content fits. The website’s layout should be easy to navigate by finger taps. Example: this website.
2. Change layout of site to clarify order of importance.
Change layout from three columns to two columns. Format all content for easy visual scanning.
3. Reduce reliance on PDFs.
Improve accessibility by building more content in HTML. Clicking on links that result in PDF downloads still tends to surprise web users. Warn users about PDFs with every download URL.
4. Improve search feature, and search results.
Most web users aren’t “browsers” — they’re motivated hunters with a pre-conceived result in mind. Search results and website navigation need to be useful tools that aid a visitor in bagging their bounty. Add filtering and sorting options; use categories and tags to organize content.
5. Move to a template-based website or CMS.
Bring more writers and website editors into the process of managing KLRD content. Limit access where needed; but bring more democracy into the process.
A Content Management System, or CMS, is a great tool for separating a website’s content from its source code.